Corporate, Regulatory & Compliance Disclosures

Nexa Luna Solutions is a private commercial company incorporated in the United Arab Emirates, operating under a valid UAE trade licence and in accordance with Federal Decree-Law No. 32 of 2021 on Commercial Companies. Full registration details (trade-licence number, registered office and competent licensing authority) are available on written request to legal@nexalunasolutions.com.

The Company structures its operations to comply with, among others:

• Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL);
• Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services;
• Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes;
• Federal Decree-Law No. 14 of 2023 on Modern Technology in the Service of Trade;
• Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations;
• Federal Decree-Law No. 32 of 2021 on Commercial Companies;
• Federal Decree-Law No. 8 of 2017 on Value Added Tax (VAT);
• Federal Decree-Law No. 47 of 2022 on Corporate Tax;
• Federal Decree-Law No. 20 of 2018 on Anti-Money-Laundering and Combating the Financing of Terrorism (AML/CFT) and its Executive Regulations;
• Federal Law No. 36 of 2021 on Trademarks and Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights.

Customers do not transact with Nexa Luna Solutions directly through this corporate site. Where customers purchase services on platforms we operate, those platforms publish their own consumer terms, refund policy, complaint mechanism and customer-support channels, in compliance with Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. Each operated platform commits to:

• Transparent pricing inclusive of applicable VAT;
• Clear product and service descriptions;
• A documented refund and dispute-resolution procedure;
• Responsive customer support in Arabic and English;
• Secure payment processing through licensed payment service providers.

All payment processing on our operated platforms is performed by payment service providers licensed and supervised by the Central Bank of the UAE or other competent authorities. Nexa Luna Solutions does not store full payment-card data on its own infrastructure. Where regulated services require it, we apply Know-Your-Customer (KYC) and AML controls aligned with Federal Decree-Law No. 20 of 2018 and the guidance of the relevant UAE authorities.

Nexa Luna Solutions is registered for VAT where required under Federal Decree-Law No. 8 of 2017 and complies with Corporate Tax obligations under Federal Decree-Law No. 47 of 2022. Tax-relevant records are retained for the statutory period required by the UAE Federal Tax Authority.

We maintain a risk-based information-security programme covering access management, encryption, secure development, vulnerability management, logging and incident response. We are committed to ongoing alignment with internationally recognised standards (such as ISO/IEC 27001 principles) and with the UAE Information Assurance Standards where applicable.

To report a security vulnerability, suspected fraud, compliance concern or whistle-blowing matter, contact compliance@nexalunasolutions.com. Reports are handled confidentially and, where appropriate, escalated to the competent UAE authorities.

All corporate matters, contracts and disputes involving Nexa Luna Solutions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate in which the Company is registered. The competent UAE courts have exclusive jurisdiction, save where an alternative dispute-resolution mechanism (such as arbitration before the Dubai International Arbitration Centre or the Abu Dhabi Global Market Arbitration Centre) is agreed in writing.

The content of this page and the linked legal documents is provided for information only and does not constitute legal advice. For specific situations, consult a licensed UAE legal practitioner.